Quality 101 | Choose Two
Self-Paced Online
12/15/2023 - 8/1/2026
$90
1 hour
Dive into the Quality 101 series by choosing two out of four courses that best align with your work and interests. These courses provide comprehensive insights into the Mayo Clinic Value Equation and Quality System Framework, ensuring excellence in clinical care, safety, and patient experience.
Summary
The Quality 101 "Choose Two" option allows the learner to select two of the four offered courses that are most relevant to their work and interests. The Quality 101 course offers insights into understanding the key attributes of the Mayo Clinic Value Equation and Quality System Framework and ongoing efforts to provide the best outcomes in clinical care, safety and experience. Quality 101: Patient Safety examines the key elements of effective organizational safety systems, with particular focus on culture, strategy, system design, and leadership attitudes and practices. Quality 101: Staff & Occupational Safety offers a high-level overview of staff safety and the safety management system framework at Mayo Clinic. Quality 101: Patient Experience offers insights into the latest patient experience strategies, structure and programs deployed across Mayo Clinic to create an unparalleled human experience.
Learning objectives below describe what learners will be able to do after successful completion of the courses they select.
Quality 101
Learners will be able to:
- List the components of high-quality healthcare.
- Recognize Mayo Clinic values and key phases of its historical quality program journey.
- Identify key attributes to the Mayo Clinic value equation and system framework approach to quality.
- Recall how Mayo Clinic Quality is organizationally structured to deliver on our promise to our patients.
Quality 101: Patient Safety
Learners will be able to:
- Recognize components of the Mayo Clinic Quality organizational structure.
- Differentiate between a culture of safety and a culture of fear.
- Recall the five safe behaviors that contribute to a culture of safety.
- Identify opportunities presented by utilizing a patient safety event reporting system.
- Recognize how a patient safety dashboard offers transparency to frontline providers.
Quality 101: Staff & Occupational Safety
Learners will be able to:
- Recall why managing staff safety within a structured system is important.
- Identify the elements of Mayo Clinic's Safety Management System.
Quality 101: Patient Experience
Learners will be able to:
- Recognize the importance of promises in delivering exceptional patient experience.
- Recognize how Mayo Clinic’s understanding of patient experience has evolved.
- Identify functions of the teams within Mayo Clinic's experience structure.
Learners earn a certificate for each course they successfully complete.
Quality 101 is a series consisting of multiple courses that each contain videos, and with a purchase of this package you can select any two courses. Each course can be completed in approximately thirty minutes. While the courses can be taken in any order, we recommend starting with the foundational “Quality 101” course.
Topics covered will depend upon which courses are selected and may include:
- Key attributes of the Mayo Clinic Value Equation and System Framework approach to quality. (Quality 101)
- How to know if care in your facility produces exceptional quality outcomes. (Quality 101)
- How errors occur and how they are categorized. (Patient Safety)
- Psychological safety and the five safe behaviors. (Patient Safety)
- The importance of staff safety. (Staff & Occupational Safety)
- Elements of Mayo Clinic’s Safety Management System. (Staff & Occupational Safety)
- The importance of making, keeping, and enabling promises to be kept for an exceptional patient experience. (Patient Experience)
- The organizational structure of quality and patient experience at Mayo Clinic. (Patient Experience)
These self-paced online courses are available until August 1, 2026.
Technical Requirements
- Computer with internet access
- Speaker or headset
- Web browser
Quality 101 is designed for healthcare executives, administrators, quality and patient experience leaders and staff, physician leaders, and any individuals involved in or overseeing patient experience in a healthcare setting.
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Timothy J. Brennan, M.B.A.Timothy (Tim) J. Brennan is an Instructor of Health Care Systems Engineering in the Mayo Clinic College of Medicine and Science. With over 20 years’ experience in the financial services and healthcare sectors, he formerly managed Mayo Clinic’s enterprise strategic & operating plan within the Department of Strategy and was Mayo Clinic’s enterprise Administrator for Quality Data & Analytics. Currently, Mr. Brennan is the Operations Administrator leading Mayo Clinic’s Quality International & Global Consulting. |
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Casey M. Clements, M.D., Ph.D.Dr. Casey Clements is an emergency physician by training who serves as the Staff Safety officer for Mayo Clinic. Dr. Clements leads the Environmental Health and Safety committees, both locally and at the enterprise level. |
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Lucas Digman, M.S., CSPLucas Digman is program manager for staff safety at Mayo Clinic and has worked in occupational safety in healthcare since 2008. He is a Certified Safety Professional with a master's degree in Risk Control from the University of Wisconsin – Stout. As an internal consultant at Mayo Clinic, Lucas has driven system-focused safety improvements across the wide range of work environments found in an academic medical center. His current emphasis is on the systems and processes that keep Mayo Clinic’s safety management engine running, as well as driving continuous improvement and standardization efforts for staff safety across the organization. |
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Sean C. Dowdy, M.D., FACS, FACOGDr. Sean Dowdy is a consultant in the Division of Gynecologic Oncology, Department of Obstetrics and Gynecology, with a joint appointment in the Department of Surgery at Mayo Clinic. He serves as Chief Value Officer of Mayo Clinic and is the Robert D. and Patricia E. Kern Associate Dean for Practice Transformation. He holds the academic rank of Professor of Obstetrics and Gynecology, Mayo Clinic College of Medicine and Science. |
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Timothy I. Morgenthaler, M.D.Dr. Morgenthaler is a Professor of Medicine and a Consultant in the Division of Pulmonary, Critical Care, and Sleep Medicine. He serves as the Director of the Center for Sleep Medicine and Vice-Chair for Innovation in that division. For the Mayo Clinic enterprise, he serves as a Vice-Chair for Quality, providing leadership to the Global Quality Consulting team. Dr. Morgenthaler has dedicated his energies to clinical care, research, and education. He is a recipient of many Excellence in Teaching awards and has mentored over 30 developing staff members. |
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Kannan Ramar, M.B.B.S., M.D.Dr. Kannan Ramar is the Chief Patient Safety Officer for Mayo Clinic and serves as the Assistant Dean for Clinical Learning Environment Optimization at the Mayo Clinic School of Graduate Medical Education (MCSGME). He is a Professor of Medicine in the division of Pulmonary and Critical Care Medicine (PCCM), Mayo Clinic, Rochester, MN. He serves as the chair of Mayo Clinic Patient Safety Subcommittee, serves on the Graduate Medical Education Committee, the Mayo Clinic Proceedings Editorial Board, and on the board of directors of the AASM, APSS, AASM Foundation, American Board of Sleep Medicine, and the Minnesota Alliance for Patient Safety (MAPS). |
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Thomas (Tripp) J. WelchTripp Welch a Vice Chair in Quality Management Services, charged with overseeing the Office of Patient Experience and Customer Relationship Management. The office of Patient Experience is a combination of business units and activities intended to unify, coordinate, and elevate an unparalleled patient experience, with an employee driven, patient centered strategy that begins the moment the patient chooses. It has a clear goal; to consistently deliver an extraordinary human experience. |
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