Cancellation and Refund Policy
All requests must be submitted in writing using the Contact Us Form.
Right to Cancel or Postpone
Mayo Clinic reserves the right to cancel or postpone any course due to unforeseen circumstances. In the unlikely event that Mayo Clinic must cancel or postpone a course, the registration fee will be fully refunded. Mayo Clinic is not responsible for any related costs, charges, or expenses, including fees assessed by airline, travel or lodging agencies.
Live (in-person), Livestream (virtual), and Blended (online with livestream component) Courses
Course registration cancellations initiated by the registrant 14 days or more before the course start date are eligible for a full refund (minus a $75 administrative fee). The refund will be issued in the same form of payment used to make the registration.
No refunds will be granted fewer than 14 days before the course start date.
No refunds will be granted if credit has been claimed.
Online Self-Paced Courses (Enduring Materials) and Subscriptions
Course registration cancellations initiated by the registrant within 14 days of purchase are eligible for a full refund (minus a 25% administrative fee, up to $75) if the course has not been accessed. The refund will be issued in the same form of payment used to make the registration.
No refunds will be granted for courses purchased more than 14 days prior.
No refunds will be granted if credit has been claimed.
Physical Products/Supplies
All requests for refunds or service related to Physical Products / Supplies must be submitted in writing using the Contact Us Form.
Additional Terms and Conditions
- Mayo Clinic is not responsible for physical product/supply delivery issues caused by weather, shipping suppliers, and/or incorrect registrant provided information.
- Canceled courses are not eligible for repurchase using a multi-course discount.
- No credit can be claimed on a canceled course.
All requests must be submitted in writing using the Contact Us Form.
Individual courses may be subject to additional conditions detailed on the course registration page.
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