Quality 101 | All Courses

Type

Self-Paced Online

Dates

12/15/2023 - 8/1/2026

Price

$180

Duration

2 hours

The Quality 101 full course series provides insight into the Mayo Clinic Value and Quality System Framework which highlights achieving the best outcomes in clinical care, safety and experience. Learners will examine the key elements of an effective organizational quality program, including patient and staff safety systems, with a focus on culture, strategy, structure, and leadership practices.

Overview

Curriculum

Intended Audience

Faculty

Summary

The Quality 101 full course series offers insights into understanding the key attributes of the Mayo Clinic Value Equation and Quality System Framework, as well as ongoing efforts to provide the best outcomes in clinical care, safety and experience. Examine the key elements of an effective organizational quality program, patient and staff safety systems, with a focus on culture, strategy, system design, and leadership attitudes and practices. Gain insights into the latest patient experience strategies, structure, and programs deployed across Mayo Clinic to create an unparalleled human experience.

Courses Included

Quality 101
Quality 101: Patient Experience
Quality 101: Patient Safety
Quality 101: Staff & Occupational Safety

Learning Objectives

After completing the program, learners will be able to:

Identify the components of high-quality healthcare.
Identify the practices that facilitate a culture of safety.
Describe the relationship among Mayo Clinic's organizational structural components and quality, safety, and patient experience.

Quality 101 is a series consisting of four courses that contain videos. Each course can be completed in approximately thirty minutes. While the courses can be taken in any order, we recommend starting with the foundational “Quality 101” course.

Topics covered include:

Key attributes of the Mayo Clinic Value Equation and System Framework approach to quality.
How to know if care in your facility produces exceptional quality outcomes.
How errors occur and how they are categorized.
Psychological safety and the five safe behaviors.
The importance of staff safety.
Elements of Mayo Clinic’s Safety Management System.
The importance of making, keeping, and enabling promises to be kept for an exceptional patient experience.
The organizational structure of quality and patient experience at Mayo Clinic.

These self-paced online courses are available until August 1, 2026.

Technical Requirements

Computer with internet access
Speaker or headset
Web browser

The Quality 101 full course series is designed for healthcare executives, administrators, quality and patient experience leaders and staff, physician leaders, and any individuals involved in or overseeing patient experience in a healthcare setting.

	Timothy J. Brennan, M.B.A. Timothy (Tim) J. Brennan is an Instructor of Health Care Systems Engineering in the Mayo Clinic College of Medicine and Science. With over 20 years’ experience in the financial services and healthcare sectors, he formerly managed Mayo Clinic’s enterprise strategic & operating plan within the Department of Strategy and was Mayo Clinic’s enterprise Administrator for Quality Data & Analytics. Currently, Mr. Brennan is the Operations Administrator leading Mayo Clinic’s Quality International & Global Consulting.
	Casey M. Clements, M.D., Ph.D. Dr. Casey Clements is an emergency physician by training who serves as the Staff Safety officer for Mayo Clinic. Dr. Clements leads the Environmental Health and Safety committees, both locally and at the enterprise level.
	Lucas Digman, M.S., CSP Lucas Digman is program manager for staff safety at Mayo Clinic and has worked in occupational safety in healthcare since 2008. He is a Certified Safety Professional with a master's degree in Risk Control from the University of Wisconsin – Stout. As an internal consultant at Mayo Clinic, Lucas has driven system-focused safety improvements across the wide range of work environments found in an academic medical center. His current emphasis is on the systems and processes that keep Mayo Clinic’s safety management engine running, as well as driving continuous improvement and standardization efforts for staff safety across the organization.
	Sean C. Dowdy, M.D., FACS, FACOG Dr. Sean Dowdy is a consultant in the Division of Gynecologic Oncology, Department of Obstetrics and Gynecology, with a joint appointment in the Department of Surgery at Mayo Clinic. He serves as Chief Value Officer of Mayo Clinic and is the Robert D. and Patricia E. Kern Associate Dean for Practice Transformation. He holds the academic rank of Professor of Obstetrics and Gynecology, Mayo Clinic College of Medicine and Science.
	Timothy I. Morgenthaler, M.D. Dr. Morgenthaler is a Professor of Medicine and a Consultant in the Division of Pulmonary, Critical Care, and Sleep Medicine. He serves as the Director of the Center for Sleep Medicine and Vice-Chair for Innovation in that division. For the Mayo Clinic enterprise, he serves as a Vice-Chair for Quality, providing leadership to the Global Quality Consulting team. Dr. Morgenthaler has dedicated his energies to clinical care, research, and education. He is a recipient of many Excellence in Teaching awards and has mentored over 30 developing staff members.
	Kannan Ramar, M.B.B.S., M.D. Dr. Kannan Ramar is the Chief Patient Safety Officer for Mayo Clinic and serves as the Assistant Dean for Clinical Learning Environment Optimization at the Mayo Clinic School of Graduate Medical Education (MCSGME). He is a Professor of Medicine in the division of Pulmonary and Critical Care Medicine (PCCM), Mayo Clinic, Rochester, MN. He serves as the chair of Mayo Clinic Patient Safety Subcommittee, serves on the Graduate Medical Education Committee, the Mayo Clinic Proceedings Editorial Board, and on the board of directors of the AASM, APSS, AASM Foundation, American Board of Sleep Medicine, and the Minnesota Alliance for Patient Safety (MAPS).
	Thomas (Tripp) J. Welch Tripp Welch a Vice Chair in Quality Management Services, charged with overseeing the Office of Patient Experience and Customer Relationship Management. The office of Patient Experience is a combination of business units and activities intended to unify, coordinate, and elevate an unparalleled patient experience, with an employee driven, patient centered strategy that begins the moment the patient chooses. It has a clear goal; to consistently deliver an extraordinary human experience.