Quality

Mayo Clinic’s culture of quality uses systematic process improvement and structure to improve experiences and outcomes for the patients and communities we serve and promote organizational strength. Explore ways to collaboratively advance patient care and foster an innovative and safe healthcare environment.

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Featured Courses

Fundamentals of Quality Improvement - Bronze Level

The Fundamentals of Quality Improvement – Bronze Level course provides basic knowledge and key components of quality improvement.

Price: $400

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Quality 101

Quality 101 provides a unique opportunity to learn about the components of high-quality healthcare and how Mayo Clinic’s value equation and system framework elevates quality to create better, safer medical care and enhanced experiences for patients. This 30-minute introduction to quality is designed to prepare you for selecting additional courses of interest from the Quality 101 and Quality 201 course series.

Price: $50

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Quality 101 | All Courses

The Quality 101 full course series provides insight into the Mayo Clinic Value and Quality System Framework which highlights achieving the best outcomes in clinical care, safety and experience. Learners will examine the key elements of an effective organizational quality program, including patient and staff safety systems, with a focus on culture, strategy, structure, and leadership practices.

Price: $180

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Quality 101 | Choose Two

Dive into the Quality 101 series by choosing two out of four courses that best align with your work and interests. These courses provide comprehensive insights into the Mayo Clinic Value Equation and Quality System Framework, ensuring excellence in clinical care, safety, and patient experience.

Price: $90

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Quality 101: Patient Experience

This course examines the evolution and key elements of the Mayo Clinic Experience, developing a strategy that empowers front-line staff to create exceptional experiences for patients and visitors. Learners will understand the critical role of promises in delivering outstanding patient care.

Price: $50

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Quality 101: Patient Safety

Mayo Clinic has consistently earned top rankings for high-quality patient care, setting the standard in the healthcare industry. Quality 101: Patient Safety offers a unique opportunity to learn from Mayo Clinic's quality experts, who are dedicated to creating better, safer medical care and experiences for the patients we serve.

Price: $50

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Quality 101: Staff & Occupational Safety

This course provides a comprehensive overview of staff safety and the safety management system framework at Mayo Clinic. Participants will learn about the importance of managing staff safety through a structured system and how Mayo Clinic operates its Safety Management System.

Price: $50

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Quality 201: Culture of Safety

This course places a spotlight on the importance of safety culture as a key driver of excellence. Learners will discover ways to integrate safety practices and effectively manage event reporting and incident analysis.

Price: $200

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Quality 201: Healthcare Data and Insights

In this course, learners will gain valuable insights from Mayo Clinic leaders on key performance indicators, data visualization, storage, storytelling techniques, and more. Upon completion, learners will be equipped to engage stakeholders and drive meaningful change in their organizations.

Price: $200

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Quality 201: Process Improvement Engineering

The Quality 201: Process Improvement Engineering course explores the essential principles of innovation and optimization within healthcare systems. Learners will gain the ability to recognize performance improvement and project management concepts and strategies, and to analyze situations to identify solutions for performance improvement-related quality gaps.

Price: $200

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SAFER: Serving with Safety in Mind

Developed specifically for healthcare professionals, SAFER: Serving with Safety in Mind, is a framework and training program to equip staff to recover from service failures, communicate effectively, and address inappropriate patient or visitor behavior in the moment. SAFER is a proactive communication approach that pairs nicely with service recovery, diversity and equity efforts, and broad workplace violence efforts within organizations.

Price: $50

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Clinician Communication Series: Connect, Inform, Follow Through

This course in the Clinician Communication Series provides strategies for creating a connection where patients feel heard, understood, respected, and involved in their care decisions. Learners will be able to apply communication techniques to establish a strong patient-provider relationship and demonstrate effective information-sharing skills.

Price: $50

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