Benchmarking and Quality Assurance


We invite organizations to join in contributing to a global movement of quality improvement, resulting in healthier patients and communities. For more than a century, we have built, fostered and expanded on our culture of quality—and we are dedicated to helping others build a workforce of problem solvers and quality advocates. Let us provide best practices and insights to help bridge your gaps in quality.

Service Overview

Mayo Quality Fellows Program Overview

Founded on a rich and passionate history of education for more than a century, the Quality Academy has collaborated to foster and expand the culture of quality at Mayo Clinic. The Mayo Clinic Quality Academy was formally established in 2006 to deliver an effective and comprehensive program of quality improvement education to all Mayo Clinic employees. Today, we assist and encourage health care organizations around the world to adopt the foundational concept of quality improvement education.

Mayo Clinic Fundamentals of Quality Improvement - Bronze Level Online

This course is designed for individuals who wish to learn both basic knowledge and key components of quality improvement. This course outlines:

  • An individual’s role in addressing quality gaps affecting customers and patients
  • Elements of a patient safety program
  • How patient experience is the key to quality
  • Tools and resources to improve quality health care

Mayo Clinic Application of Quality Improvement: Tools and Methods - Silver Level

(class instruction only - minimum 10 participants)

Mayo Clinic Fundamentals of Quality Improvement - Bronze Level Online Certification is a prerequisite to Silver Level Training and Certification. The Silver Level course builds upon the Bronze Level content, teaching the application of quality improvement tools and methods to identify and resolve quality gaps. Participants at all organizational levels will learn how to measure quality in order to identify and prioritize opportunities for improvement. Upon successful completion of this course, participants will be prepared to become active members of quality improvement project teams. 

(class instruction with certification - minimum 10 participants)

Take the next step in Silver Level training, and become Silver certified! During the certification process, participants will demonstrate competence and application of quality improvement methods. The package includes preparation and coaching for a quality improvement project at a Silver Level. Upon completion of this package, participants are prepared to recognize and close quality gaps throughout an organization on an ongoing basis. Registration information below.

The Silver Level Package includes:

  • Silver Level course
  • One virtual consultation session up to 1-hour in length with a Mayo Clinic Quality Improvement Advisor. Additional hours may be purchased upon request
  • Mayo Clinic Silver Level Certification which consists of successful completion of a quality improvement project and mastering an online test
  • Project submissions are reviewed and scored by Mayo Clinic quality reviewers. Projects must meet Mayo Clinic project scoring criteria to receive credit
  • An online test with a passing score 

This course is delivered virtual, synchronously during two 4.5-hour segments. Alternatively, when Mayo Clinic guidelines permit, a face to- face classroom experience will be available to include 8 hours of teaching (at Mayo Clinic or your site).

Enroll your team today!


Quality Conferences

Conferences are offered virtually to attendees who wish to gain a deeper understanding of Mayo Clinic’s culture of quality. Quality conferences are held annually, celebrating quality accomplishments and providing inspiration to continuously improve quality and patient care. Nationally recognized keynote speakers and Mayo Clinic experts focus on quality, patient safety and patient experience.

Find and register for Mayo Clinic Quality Conferences here!


Academic Solutions

The quality improvement advisory team can successfully train and coach individuals and teams in quality improvement science. The measurable improvements in inter-professional physician and staff engagement and scholarship result in positive clinical and financial outcomes. Custom academic solutions and tools are available to help solve complex problems.



The Impact