Quality

Mayo Clinic’s culture of quality uses systematic process improvement and structure to improve experiences and outcomes for the patients and communities we serve and promote organizational strength. Explore ways to collaboratively advance patient care and foster an innovative and safe healthcare environment.

 

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Featured Courses

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Quality 101

Mayo Clinic’s 150 year commitment to excellence has earned us more top rankings for high-quality patient care than any other healthcare organization. Quality 101 provides a unique opportunity to learn from quality experts at Mayo Clinic who have an unwavering drive to create better, safer medical care and experiences for the patients we serve.

Price: $50

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Quality 101 | All Courses

Learn from Mayo Clinic experts as they describe the core elements of Mayo Clinic’s Value Equation, which encompasses clinical quality, patient and staff safety, and patient experience.

Price: $180

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Quality 101 | Choose Two

Clinical quality, safety and patient experience make up the core elements of the Mayo Clinic Value Equation. Mayo Clinic Experts provide overviews of each element in these courses. Select two of the four available courses of interest to you.

Price: $90

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Quality 101: Patient Experience

Mayo Clinic’s 150 year commitment to excellence has earned us more top rankings for high-quality patient care than any other healthcare organization. Quality 101: Patient Experience provides a unique opportunity to learn from quality experts at Mayo Clinic who have an unwavering drive to create better, safer medical care and experiences for the patients we serve.

Price: $50

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Quality 101: Patient Safety

Mayo Clinic’s 150 year commitment to excellence has earned us more top rankings for high-quality patient care than any other healthcare organization. Quality 101: Patient Safety provides a unique opportunity to learn from quality experts at Mayo Clinic who have an unwavering drive to create better, safer medical care and experiences for the patients we serve.

Price: $50

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Quality 101: Staff & Occupational Safety

Mayo Clinic’s 150 year commitment to excellence has earned us more top rankings for high-quality patient care than any other healthcare organization. Quality 101: Staff & Occupational Safety provides a unique opportunity to learn from quality experts at Mayo Clinic who have an unwavering drive to create better, safer medical care and experiences.

Price: $50

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Quality 201: Healthcare Data and Insights

Mayo Clinic’s 150 year commitment to excellence has earned us more top rankings for high-quality patient care than any other healthcare organization. Following the Quality 101 curriculum, Quality 201 provides an opportunity to delve deeper into the core elements of the Mayo Clinic Quality System Framework. Learn from quality experts at Mayo Clinic who share concepts and strategies essential for effectively managing quality data and associated insights in healthcare settings.

Price: $200

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Quality 201: Culture of Safety

Mayo Clinic’s 150 year commitment to excellence has earned us more top rankings for high-quality patient care than any other healthcare organization. Following the Quality 101 curriculum, Quality 201 provides an opportunity to delve deeper into the core elements of the Mayo Clinic Quality System Framework. Learn from quality experts at Mayo Clinic who share key success factors and foundational concepts to support an exceptional quality and safety organizational culture.

Price: $200

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Mayo Clinic Fundamentals of Quality Improvement - Bronze Level Online

The Mayo Clinic Fundamentals of Quality Improvement – Bronze Level Online course provides basic knowledge and key components of quality improvement.

Price: $400

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SAFER: Serving with Safety in Mind

Developed specifically for healthcare professionals, SAFER: Serving with Safety in Mind, is a framework and training program to equip staff to recover from service failures, communicate effectively, and address inappropriate patient or visitor behavior in the moment. SAFER is a proactive communication approach that pairs nicely with service recovery, diversity and equity efforts, and broad workplace violence efforts within organizations.

Price: $50

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Clinician Communication Series: Connect, Inform, Follow Through

This brief collection of digital lessons offers practical communication skills and strategies that support the patient-clinician relationship and overall experience for improved healthcare outcomes, increased patient compliance, and improved patient-clinician satisfaction.

Price: $50

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Clinician Communication Series: Key Skills for Inpatient Settings

This brief collection of digital lessons sets the foundation of communication skills for clinicians working with patients experiencing a hospital stay. The strategies and skills focus on listening with curiosity, demonstrating warmth, developing empathy and supporting patient autonomy which enhance communication skills in the inpatient care environment.

Price: $50

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