Frequently Asked Questions

Customer Services Contact Information

Technical Support

For technical support, contact Education Technology Center at 1-507-266-9087 or etc@mayo.edu. Standard business hours are Monday-Friday, 8 a.m. to 5 p.m., CT.

For educational activity support, contact Mayo Clinic College of Medicine and Science (MCCMS) at 1-800-323-2688 or mcexeced@mayo.edu. Standard business hours are Monday-Friday, 8 a.m. to 5 p.m., CT.

My Account

How do I create an account?

Choose the appropriate path below.

How do I view and update my account information?

Follow these instructions to view and update your account information. Contact etc@mayo.edu to update your first and/or last name.

How do I reset my password?

Follow these instructions to reset your password.

Course Information

How do I find a course?

View the catalog for course offerings.

How do I opt in or out to hear about future courses and offerings?

Complete the Receive Education Updates form to receive information about upcoming courses and updates on Executive Education from Mayo Clinic.

If you completed the form and no longer wish to hear from us, please contact mcexeced@mayo.edu.

I have questions about a course. Who can I contact for more information?

Please contact mcexeced@mayo.edu with questions about course content. Include the course of interest in your correspondence.

Enrollment

How do I enroll myself in a course?

Follow these instructions to enroll yourself in a course. Watch a brief demonstration video.

How do I enroll someone else in a course?

Follow these instructions to enroll someone else in a course.

How do I enroll a group in a course?

Follow these instructions to place a group order and assign learners to a course.

If you have already placed a group order and need to assign learners to a course, follow these instructions.

If you are using the CSV upload option and would like a CSV file template, please contact mcexeced@mayo.edu.

Payment

How do I use a coupon code?

You can enter a coupon code after a course has been added to the shopping cart. Enter the coupon code in the Coupon Code field and click the Recalculate button. If the coupon code is valid, the price will reduce. Contact mcexeced@mayo.edu with questions.

I am a Mayo employee. Can I pay using my department's internal account?

Please contact mcexeced@mayo.edu to pay with your department's internal account.

Receipts and Course Access

How do I access courses I've purchased?

To access purchased courses, login to the site by selecting Login in the top navigation. After you have logged in, hover over My Account in the top navigation menu and select Go to courses.

Alternatively, you will receive a confirmation email upon purchase. The confirmation email includes a link to access the course(s).

I have been invited to enroll in a course. How do I accept the invitation?

Follow these instructions to accept the invitation.

How do I access and print my receipt?

To access and print your receipt, login to the site by selecting Login in the top navigation. Enter your username and password. After you have logged in, hover over My Account in the top navigation menu and select Orders and Enrollments. Select Go to order history. Select your order by clicking on the order number. To print, select Print Order Details.

Cancellation and Refunds

What is the cancellation policy?

View the cancellation and refund policy here.