Quality 201: Process Improvement Engineering

Summary

The Quality 201: Process Improvement Engineering course explores key principles around innovation and optimization within healthcare systems. Benefit from insights shared by Mayo Clinic leaders, exploring topics including:

• Identifying quality priorities
• Success factors for performance improvement
• The Mayo Clinic Value Equation and how it is applied by the Practice Operations Administration team
• Agile values and principles
• Project partnerships between Mayo Clinic project managers and health system engineers

Learning Objectives

After completing the program, learners will be able to:

• Recognize performance improvement and project management concepts, strategies, and success factors.
• Analyze situations to identify solutions for performance improvement-related quality gaps.
• Recall elements to include in an effective change management plan

Learners who successfully complete the course requirements will earn a certificate of completion.

Access to this online course is available from the date of purchase until it expires on July 31, 2027.

Quality 201: Process Improvement Engineering is an online, self-paced course that can be completed in approximately two hours. This course complements and builds upon Quality 101, which introduced Mayo Clinic's Value Equation, encompassing clinical quality, patient and staff safety, and patient experience. Through a blend of practical insights and case studies, participants develop the knowledge necessary to drive efficiency, innovation, and excellence in healthcare administration and practice.

Technical Requirements

• Computer with internet access
• Speaker or headset
• Web browser

This course is designed for healthcare executives, administrators, quality leaders and staff, physician leaders, and any individuals involved in or overseeing quality, safety and experience in a healthcare setting.

	Vaughn Bartch, M.A. Vaughn Bartch is the Operations Administrator for Quality Practice Optimization & Acceleration (POA) and secretary for the POA Executive Steering Committee. He previously served as Administrator/Director of Operations for the Mayo Clinic Health London group where he led the operational, financial, quality systems, and growth strategies. Vaughn has an extensive background in process improvement methodologies including, LEAN and Six Sigma.
	Subashnie Devkaran, Ph.D., FACHE Subashnie Devkaran is an international leader in quality, accreditation, and patient experience and currently serves as the Chair of Quality and Value at Mayo Clinic. She is an international consultant with Joint Commission International, a fellow of the American College of Healthcare Executives (FACHE), and a fellow of the International Society for Quality in Healthcare (FISQua). Dr. Devkaran frequently speaks at conferences and has published research papers on healthcare quality, patient safety, and high reliability.
	Dustin Flanary, M.B.A. Dustin Flanary is a Performance Improvement Advisor with International Quality and Global Consulting at Mayo Clinic. He serves as a facilitator of Performance Improvement efforts and applies a variety of improvement methodologies and group management techniques to support individuals and teams through performance improvement initiatives. Dustin holds both an M.B.A. and a Bachelor of Science in Allied Health from East Tennessee State University.
	Jeffrey Larson Keller Jeffrey Larson Keller has worked at Mayo Clinic for more than 35 years and is currently the Agile Change Manager in the Strategy Department. Jeffrey develops change capabilities across the Mayo Clinic enterprise and is a trusted consultant and mentor to 300 change practitioners. He is a Prosci-certified change practitioner and a founding member of the Association of Change Management Professionals
	Nora O'Sullivan, M.H.A. Nora O'Sullivan is a Project Manager with over two decades of dedicated service at Mayo Clinic. Nora has assisted Mayo Clinic International in the successful reduction of turn-around time for appointment requests for Embassy-sponsored patients, and she manages a project aiming to create a Single Front Door for international patients. Nora holds a Master of Healthcare Administration (MHA) from the University of Minnesota.
	Tracy Riley Tracy Riley is an Agile Coach at Mayo Clinic who utilizes her fifteen-year experience in Agile methodologies, process improvement, and problem resolution skills to collaborate and improve during transformations. She is skilled at transforming teams/organizations to think and work together differently using Agile methodologies and Lean thinking.
	Laura Younan, M.S. Laura Younan is a Health Systems Engineer in the Strategy Department and an Instructor in Health Care Systems Engineering. She holds an M.S. in Industrial Engineering, with an academic focus on Human Factors & Health Systems Engineering. Laura has a Six Sigma Green Belt and is a Silver Tier eMERGing Leader.