Quality 201: Culture of Safety

Type

Self-Paced Online

Dates

3/1/2024 - 3/1/2026

Price

$200

Duration

2.5 hours

Mayo Clinic’s 150 year commitment to excellence has earned us more top rankings for high-quality patient care than any other healthcare organization. Following the Quality 101 curriculum, Quality 201 provides an opportunity to delve deeper into the core elements of the Mayo Clinic Quality System Framework. Learn from quality experts at Mayo Clinic who share key success factors and foundational concepts to support an exceptional quality and safety organizational culture.

Overview

Curriculum

Intended Audience

Faculty

Summary

We invite you to embark on a transformative learning journey in the Quality 201: Culture of Safety course. Delve into the intricate fabric of organizational culture, where values wield influence over performance, engagement, and sustainability. This course places a spotlight on safety culture—a critical component in fostering excellence. Benefit from insights shared by Mayo Clinic leaders, exploring themes such as:

Characteristics of high reliability organizations.

Mayo Clinic’s five safe behaviors.

Tactics to inspire a safe work environment.

Event reporting and incident analysis.

Data transparency for informed decision-making.

Management’s commitment and role in safety.

Factors that influence exceptional patient experiences within the context of organizational culture.

Learning Objectives

After completing the course, learners will be able to:

Identify opportunities to embed practices that promote a culture of safety.
Explain the factors that influence exceptional patient experiences within the context of organizational culture.
Evaluate healthcare scenarios to determine the presence or absence of safe behaviors and elements of high reliability organizations.

Learners who successfully complete the course requirements will earn a certificate of completion.

Quality 201: Culture of Safety is an online, self-paced course that can be completed in approximately two-and-a-half hours. This course complements and builds upon Quality 101, which introduced Mayo Clinic's Value Equation, encompassing clinical quality, patient and staff safety, and patient experience. In Quality 201: Culture of Safety, learners will engage with video presentations, written materials, and obtain feedback on the culture of safety demonstrated in a simulated healthcare scenario. The overarching goal of this course is to empower you to integrate learned concepts and elements into your professional practice, ultimately enhancing outcomes and experiences for the patients and communities under your care.

Technical Requirements

Computer with internet access
Speaker or headset
Web browser

This course is designed for healthcare executives, administrators, quality leaders and staff, physician leaders, and any individuals involved in or overseeing quality, safety and experience in a healthcare setting.

	Casey M. Clements, M.D., Ph.D. Dr. Clements is an emergency physician by training who serves as the Staff Safety officer for Mayo Clinic. Dr. Clements leads the Environmental Health and Safety committees, both locally and at the enterprise level.
	Subashnie Devkaran, Ph.D., FACHE Subashnie Devkaran is an international leader in quality, accreditation, and patient experience and currently serves as the Chair of Quality and Value at Mayo Clinic. She is an international consultant with Joint Commission International, a fellow of the American College of Healthcare Executives (FACHE), and a fellow of the International Society for Quality in Healthcare (FISQua). Dr. Devkaran frequently speaks at conferences and has published research papers on healthcare quality, patient safety, and high reliability.
	Lucas Digman, M.S., CSP Lucas Digman is a program manager for staff safety at Mayo Clinic and has worked in occupational safety in healthcare since 2008. He is a Certified Safety Professional with a master's degree in Risk Control. As an internal consultant at Mayo Clinic, Lucas has driven system-focused safety improvements across the wide range of work environments found in an academic medical center. His current emphasis is on the systems and processes that keep Mayo Clinic’s safety management engine running, as well as driving continuous improvement and standardization efforts for staff safety across the organization.
	Dawn Peters, M.S.W. Dawn Peters is a current Administrator in Quality, with Mayo Clinic since 2004. She is responsible for culture of safety and health equity work for the organization. Dawn also serves as Administrator for Mayo Clinic’s Arizona Program in Professionalism and Values, and she is the HR Administrator for the Mayo Clinic Administrative Fellow Program and has an appointment of Assistant Professor of Health Care Administration from the Mayo Clinic College of Medicine.
	Marco Rizzo, M.D. Dr. Rizzo specializes in orthopedic surgery and is Director of the Mayo Clinic Program in Professionalism and Values, and the Mayo Clinic Values Council. Originally from the Italian town of Salerno, he moved to the United States as a child. After majoring in physics and electrical engineering and a three-year engineering career, he pursued medicine. Dr. Rizzo completed his orthopedics residency at Duke University before undertaking a Hand and Microvascular Surgery fellowship at Mayo Clinic. Beyond his work, Dr. Rizzo’s true life passions are with his family. He is blessed to have a wife of over thirty years and a daughter, both appropriately named Hope.
	Thomas (Tripp) J. Welch Tripp Welch is a Vice Chair in Quality Management Services, charged with overseeing the Office of Patient Experience and Customer Relationship Management. The office of Patient Experience is a combination of business units and activities intended to unify, coordinate, and elevate an unparalleled patient experience, with an employee-driven, patient-centered strategy that begins the moment the patient chooses. It has a clear goal: to consistently deliver an extraordinary human experience.
	Carina Welp Carina Welp is the Patient Safety Administrator for Mayo Clinic Quality who partners with the Chief Patient Safety Officer to lead the Mayo Clinic Patient Safety Committee. She is responsible for enterprise operations of the Mayo Clinic Patient Safety Program. She provides oversight for the patient event reporting process, projects which lead to reduction of harm and improved safety, and initiatives to improve care delivery processes within a culture of safety. She is certified as a Mayo Quality Fellow at the silver level and is a graduate of the Institute for Healthcare Improvement’s Patient Safety Executive Development Program in Cambridge, Massachusetts.