Quality 201: Healthcare Data and Insights

Type

Self-Paced Online

Dates

5/10/2024 - 5/10/2027

Price

$200

Duration

2 hours

In this course, learners will gain valuable insights from Mayo Clinic leaders on key performance indicators, data visualization, storage, storytelling techniques, and more. Upon completion, learners will be equipped to engage stakeholders and drive meaningful change in their organizations.

Overview

Curriculum

Intended Audience

Faculty

Summary

Mayo Clinic is excited to announce Quality 201: Healthcare Data and Insights where participants get a behind-the-scenes look into how Mayo Clinic oversees the robust world of quality data management and the strategies to create meaningful data visuals to engage leaders and staff in our performance journey.

Benefit from insights shared by Mayo Clinic leaders, exploring topics including:

Key performance indicators
Data storage
Data visualization
Storytelling techniques
Risk-adjusted quality performance measurement

Learning Objectives

After completing the program, learners will be able to:

Recall the key steps, roles, and considerations involved in selecting quality indicators and collecting accurate data.
Identify strategies to increase data transparency and optimize organizational data storage and documentation practices.
Recognize data visualization and storytelling techniques used to effectively communicate quality measures and engage stakeholders.

Learners who successfully complete the course requirements will earn a certificate of completion.

Quality 201: Healthcare Data and Insights is an online, self-paced course that can be completed in approximately two hours. This course complements and builds upon Quality 101, which introduced Mayo Clinic's Value Equation, encompassing clinical quality, patient and staff safety, and patient experience. In Quality 201: Healthcare Data and Insights, participants will learn how to select meaningful key performance indicators (KPIs), collect accurate data, and align KPIs with organizational goals. Also, participants explore the art of crafting compelling data stories to convey insights effectively, leveraging storytelling techniques to engage diverse stakeholders and drive meaningful change. Through a blend of theoretical insights and practical examples drawn from Mayo Clinic's institutional journey, participants will gain the expertise needed to drive positive outcomes in healthcare quality and value.

Access to this online course is available from the date of purchase until the course expires on May 10, 2027.

Technical Requirements

Computer with internet access
Speaker or headset
Web browser

This course is designed for healthcare executives, administrators, quality leaders and staff, physician leaders, and any individuals involved in or overseeing quality, safety and experience in a healthcare setting.

	Subashnie Devkaran, Ph.D., FACHE Subashnie Devkaran is an international leader in quality, accreditation, and patient experience who currently serves as the Chair of Quality and Value at Mayo Clinic. She is an international consultant with Joint Commission International, a fellow of the American College of Healthcare Executives (FACHE), and a fellow of the International Society for Quality in Healthcare (FISQua). Dr. Devkaran frequently speaks at conferences and has published research papers on healthcare quality, patient safety, and high reliability.
	Benjamin Pollock, Ph.D., M.S.P.H. Benjamin D. Pollock, Ph.D., M.S.P.H. is an Assistant Professor of Health Services Research and the Robert D. and Patricia E. Kern Scientific Director of Mayo Clinic’s Science of Quality Measurement program. His research interests combine health services research and hospital quality, with a recent focus on the effects of the COVID-19 pandemic on hospital quality outcomes. He has published in Mayo Clinic Proceedings and Clinical Infectious Diseases, and has been featured on Good Morning America.
	Holly Pretzman, M.S.N., R.N., CPHIMS Holly Pretzman is a Senior Informatics Analyst at Mayo Clinic with more than 12 years of experience in quality data, measurement, and system management. She specializes in supporting quality leaders and practice to make informed decisions from analysis of quality data. Holly assists domestic and international partnering hospitals with defining quality measurement and reporting, collecting data, and working with information technology and data scientists to interpret data and information into knowledge and wisdom.
	Jennifer Robey, CPHIMS Jennifer Robey is a Manager of Quality Data & Analytics at Mayo Clinic, where she works on the strategy and implementation of quality data capture, storage, delivery, and analysis, and serves as an Instructor in Healthcare Administration. Previously, she was the Director of Quality within Mayo Clinic Health System, overseeing quality improvement, patient safety, analytics, and government/ regulatory quality compliance. Jennifer is a Certified Professional in Healthcare Information and Management Systems with the Healthcare Information and Management Systems Society, and a Gold Quality Fellow of Mayo Clinic’s Quality Academy.