Quality Improvement Advanced Principles - Silver Course

Summary

The Quality Improvement Education - Silver Level Course is a comprehensive program designed to help participants identify quality gaps and apply effective tools and methods to address deficiencies. This course emphasizes the importance of quality improvement in healthcare, encouraging attendees to integrate these practices into their daily routines. Participants learn how to measure quality, prioritize improvement opportunities, and develop problem-solving skills.

Silver virtual class (Zoom): July 28 - July 29, 2026 9:30-2:00 CT

Access to the course materials is available from July 28 - August 5, 2026.

The Silver level course builds upon the Bronze level course, teaching the application of quality improvement tools and methods to identify and resolve quality gaps. Participants at all organizational levels learn how to measure quality in order to identify and prioritize opportunities for improvement and gain knowledge and skills to become problem solvers.

Upon successful completion of this course, participants are prepared to become active members of quality improvement project teams. This instructor-led course is offered in a virtual mode (Zoom) of two, 4.5-hour segments. Training is offered per attendee with a minimum of 10 and a maximum of 35 attendees per class.

The Bronze level course is a highly recommended prerequisite to complete prior to registering for this Silver level course.

Learning Objectives:

• Articulate the case for patient-centered quality and affordability
• Apply systems and process thinking to your work
• Employ DMAIC framework as a structured approach for improvement
• Select and use appropriate tools within DMAIC framework
• Identify and measure gaps in quality
• Apply process improvement principles

Technical Requirements

• Computer with internet access
• Speaker or headset
• Full sized monitor
• Web browser

This course is designed for organizations, healthcare professionals, and nonclinical staff to better understand quality improvement methodologies.

This course is available for Mayo Clinic employees in MyLearning.