Fundamentals of Quality Improvement - Bronze Level

Summary

The Fundamentals of Quality Improvement – Bronze Level course provides learners with an overview of the key components of quality improvement. Throughout the course, you are introduced to a quality improvement framework, methods, and tools to improve the quality experience. This course breaks down these components and provides opportunities to apply the improvement framework to close the quality gaps to improve clinical outcomes, safety and the overall patient experience.

This course takes approximately 90 minutes to complete (70 minutes for lessons, 20 minutes for quiz). The course is asynchronous and learners can complete the content at their own pace. Group training options and organizational licenses are available.

Access to this online course is available from the date of purchase until it expires on 9/24/2025.

Lesson Titles

1. Why is Quality Important to Healthcare?
2. Knowing Your Role and Customers
3. Patient Safety Elements
4. What is the Patient Experience Model?
5. Tools and Resources to Improve Quality

Learning Objectives

Upon completion of this course, you will be able to:

• Validate why quality is important in healthcare
• Recall the importance of quality practices in your organization
• Identify your role in addressing quality gaps that affect your customers and patients
• Recognize the elements of patient safety
• Recall how patient experience is key to quality
• Identify tools and resources to improve quality

Technical Requirements

• Computer with internet access
• Speaker or headset
• Full sized monitor
• Web browser

This course is designed for organizations, healthcare professionals, and nonclinical staff to better understand quality improvement methodologies.