Quality

Mayo Clinic’s culture of quality uses systematic process improvement and structure to improve experiences and outcomes for the patients and communities we serve and promote organizational strength. Explore ways to collaboratively advance patient care and foster an innovative and safe healthcare environment.

 

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Featured Courses

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Clinician Communication Series: Key Skills for Inpatient Settings

The skills of listening with curiosity, demonstrating warmth, developing empathy, and supporting patient autonomy are universally applicable across all healthcare roles and are particularly helpful in inpatient settings. Learners will identify strategies for building connections through personal interactions to enhance overall communication.

Price: $50

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Clinician Communication Series: Partnering with Patients to Improve Outcomes and Experience

In this course, learners will explore four modules that cover communication approaches to develop rapport, create shared decision-making, exchange healthcare information for better understanding, and establish successful interactions both face-to-face and via telemedicine.

Price: $50

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